Returns Policy

Thank you for your purchase.

We hope you are happy with your items. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

// Please note: Artwork, Bespoke and Commissioned Items: because of the hand-made, personalised nature of our product, we are not able to offer returns. These products are made to order, therefore once processed by our production team, orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please use the prepaid shipping label enclosed with your package.  Otherwise, contact our customer service at returns@maiolifestyle.com to request one.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14)days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

  • Opened or used cosmetic products, due to health and hygiene reasons;   

  • Products where garment tags have been removed and/or the item has been soiled, due to health and hygiene reasons;   

  • Products personalised for you or made to order, due to the bespoke nature of these products;

  • Products which are no longer in a re-saleable state/condition.   

  • Products that have been used, washed and/ or stripped from their original packaging.   

For defective or damaged products, please contact our customer service by email, with your order number, item details and photos, to arrange a refund or exchange. 

Please Note: Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: returns@maiolifestyle.com 

Last updated May 2024